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商品編號： 9-602-007 出版日期： 2001/07/26 作者姓名： Austin, Robert D. 商品類別： Operations management 商品規格： 19p 再版日期： 2002/08/27 地域： California 產業： Telecommunications;Information technology consulting services 個案年度： 2001 - 2001
商品敘述：
Jamcracker, a well-financed, young company is attempting to transform how IT services are delivered during a period of high-tech pessimism. Jamcracker is trying to popularize an ""application service provider"" (ASP) model of service delivery that will, if successful, take the industry to a new level of vertically disintegrated maturity. But it is a bold concept that it is selling to a cautious group of prospective buyers. The case poses questions about how to operationalize and sell the company''s new service concept.
涵蓋領域：
Outsourcing;Service management;Information management;Information technology;Operations & processes
相關資料：
Case Teaching Note, (5-603-040), 14p, by Robert D. Austin
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